Frequently Asked Questions (FAQ)

🛍️ Orders & Customization

Q: How do I place an order?
You can place an order directly through our website by selecting your item, customizing it (if available), and completing checkout. For larger or special orders, please contact us directly.

Q: Can I request a custom design?
Yes! We specialize in embroidery, shirt printing, and laser engraving. Simply provide your logo, artwork, or idea, and we’ll bring it to life.

Q: Do you offer bulk or corporate orders?
Absolutely. We provide bulk discounts for teams, schools, businesses, and events. Contact us for a custom quote.

🚚 Shipping & Delivery

Q: How long does shipping take?
Standard shipping typically takes 7 to 10 days, depending on your location. Custom orders may require additional production time.

Q: Do you ship internationally?
Currently, we do not ship internationally. Please check our shipping policy for details.

Q: How can I track my order?
Once your order ships, you’ll receive a tracking number by email.

🔄 Returns & Exchanges

Q: Can I return or exchange an item?
Non-custom items may be returned within 15 days in new and unused condition. Custom or personalized items are final sale unless defective.

Q: What if my order arrives damaged or incorrect?
If there’s an issue with your order, contact us immediately, and we’ll make it right.

💳 Payments

Q: What payment methods do you accept?
We accept all major credit/debit cards and other secure payment options listed at checkout.

Q: Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment details.

📞 Customer Support

Q: How can I reach you?
You can contact us through our [Contact Page], by phone at 831-313-0121, or by email at unikcreationsinc@gmail.com..

Q: What are your business hours?
Our standard hours are Monday to Saturday, 9 am-6pm. Messages received outside of business hours will be answered promptly the next business day.